EFFECTIVE 26 AUGUST 2026

Refund & Cancellation Policy

Clear rules for cancelling a subscription and requesting a payment review.

Cancel anytime

You can request cancellation at any time. Cancellation stops the next automatic renewal. Unless we state otherwise, paid access remains available until the end of the billing period already paid for.

First purchase

You may request a refund within 7 calendar days of the first paid subscription if the account has not made meaningful use of its paid transfer allowance. Once paid capacity has been materially used, the purchase is generally non-refundable.

Renewals

Renewal payments are generally non-refundable after a new billing period starts. We will review duplicate charges, confirmed technical billing errors, unauthorised payments, and refunds required by applicable law.

How to request a review

Contact Support from the account email and include the payment date, amount, plan, and transaction reference. Do not send a full card number or CVV.

Refund destination and timing

Approved refunds are returned to the original payment method. FylTransfer can initiate an approved refund promptly, but the bank or payment processor may take approximately 5–15 business days to display it.

Promotions and plan changes

Promotional discounts have no cash value. A plan downgrade or cancellation does not create a refund for unused time unless expressly agreed or required by law.

This launch draft should be reviewed by qualified legal and tax advisers before paid checkout is activated.